Frequently asked questions

What is packed?

packed handles group holidays, available directly on WhatsApp and Facebook Messenger.
Message us with dates and destinations or simply ask for inspiration and our team will help you book your best holiday yet. From sourcing flights and accommodation to organising the group trip you’ve been talking about for months, we’ve got you covered. And we won’t even charge you for the service. packed is completely free to use and our agreements mean you get the best prices available. We just throw in a real human travel planner to sort it all out.

How do I book a holiday through packed?

Booking through packed is easy! You just tell us what you are looking for on WhatsApp or Facebook Messenger and your travel planner will search for the most suitable options at the best prices. They will send you some choices through your chat and if you are happy, we will book everything for you and then send you a secure payment link to confirm the booking. Simple!

Does packed provide the holidays?

We don't provide the holidays, we are a group travel planning and booking service to help you discover and book the best holidays out there. We've teamed up with a huge selection of amazing holiday providers and hotels to ensure that we can give you a big selection at great prices, from providers that we trust and that we know will give you a great holiday!

What kind of holidays does packed provide?

Your travel planners can provide you with the best recommendations for group and family holidays. We can help you reach and explore the slopes (in Europe, North America and Japan), the greatest cities in the world and the most beautiful places to soak up the sun.

Is packed secure?

packed is completely secure! We are a member of the Travel Trust Association (membership ID Q5447) and we have an ATOL license (license number T7635), which gives complete financial protection for your money. Although we organise your holiday through WhatsApp and Facebook Messenger, we send you a final link to pay through our secure website, which fully encrypts your card details so that not even we can see them!

What about flights?

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

Is booking with packed the same price as booking directly?

Booking through packed is the same price as booking directly with the holiday provider but with a much higher level of service! Not only do we shop around on your behalf to ensure that you get the best deal but we are here for you if you want any advice on what to do once you are on holiday or even what to pack.

Payments and the boring stuff

Packed Ltd is a registered company in England and Wales under company number 10719004. Our registered and postal address is Kemp House, 160 City Road, London, EC1V 2NX.
We only accept payments in pound sterling, our refund policy can be found in our Terms & Conditions and we use WorldPay to process payments from the following cards:

Still have questions?

Please get in touch, we operate during the following hours although you can message us at anytime and we will get back to you in the morning:

Monday to Thursday: 9am to 8pm

Friday: 9am to 5:30pm

Saturday and Sunday: 10am to 5pm

You can chat to us on WhatsApp or Facebook Messenger, call us on 020 3900 0223 or email us on [email protected].
Alternatively, please see our Terms and Conditions and our Privacy and Cookies Policy.