Last updated 13.58 on the 14th October 2020

packed helps you organise your group, find the right option and book without hassle.

The latest in travel

Please check the bottom of this blog post for links to the latest travel restrictions from and around the UK.

Booking a holiday - what are the risks?

There are now three key risks to consider when booking a trip:

  1. The FCO advises against travel to your destination
  2. You have to self isolate when you’re due to travel
  3. The hotel or provider you booked with goes bust

Fortunately, all of these risks can be mitigated to ensure your money is safe. Let’s look at each in turn.

1. FCO advice changes

If this happens, your insurance will usually be invalid unless you take out special insurance cover which can be found here.

If you’re booking a trip with Packed, we will help you understand the terms and we can guarantee that you only book something that entitles you to a full refund in the event the FCO advice changes and you cannot travel.

2. You have to self-isolate

If you're prevented from travelling because you catch the virus or you have been asked to self-isolate, you will have to claim on your travel insurance.  

Fortunately, the best insurance providers are now offering cover for such a situation. We've partnered with Holiday Extras to bring you the cover that you need.

3. The provider goes bust

If this happens and you’ve booked with packed, your money will be 100% protected.

Unlike most travel businesses, every penny you spend with us goes into a trust account, overseen by independent trustees from the Travel Trust Association.

Your funds are held in trust and only ever paid to a provider after you have returned from your trip, unless there is additional supplier failure insurance in place that itself guarantees your money back if the provider fails (for example ATOL protection).

In a nutshell, this means that your money is 100% secure until either you’ve been on your trip, or for whatever reason you’ve received a refund.

Our independence helps

We have excellent relationships with hundreds of partners, large and small, and we value every one of them. But we don’t provide the holidays ourselves.

This means that when you plan a trip with us, you receive unbiased recommendations based on how relevant they are to you, the value you’re getting, and crucially, the booking terms that are being offered.

So we’ll always be very clear about the terms you’re being offered and we promise to give you the advice you need.

What is the government doing?

The government has a list of travel corridor countries that you can travel to and from freely without having to quarantine on your return.

The list is updated regularly, generally as the infection rate rises above 20 cases for every 100,000 people in a given destination.

When a country is removed from the list, a 14 day quarantine is enforced on arrivals back to the UK.

At the same time, FCO advice is generally updated to advise against all but essential travel to that destination, which may invalidate your travel insurance.

What if I have a holiday booked?

If you have a holiday booked with Packed and anything changes, we will always be in touch immediately to help clarify the situation and guide you on the best course of action.

It may still be possible to travel if you wish to, and there is insurance available that will cover you to travel against the advice of the FCO.

Otherwise we will arrange for your dates to be moved or a full refund.


Our team is fully versed on the risks involved in booking a holiday in the current climate and we’re there to help you make informed decisions. We will help you mitigate these risks so you can plan for the best case and get a great holiday in the diary, while preparing for the worst by ensuring your money is safe.